FAQ

Return Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items:

Several types of goods are exempt from being returned. These include:

  • Perishable goods such as food, flowers, newspapers, or magazines

  • Intimate or sanitary goods

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we’ll notify you via email whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable):

  • Check your bank account again

  • Contact your credit card company (it may take time for the refund to post)

  • Contact your bank (processing delays may occur)

If you've done all of this and still haven’t received your refund, please contact us at info@bpgd.shop.

Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email info@bpgd.shop and send your item to the address provided in our reply.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we’ll send a refund to the gift giver.

Damaged or Defective Items
The production process blends human craftsmanship and technology to create a unique product just for you. While our team works hard to ensure quality, minor imperfections such as stray threads, sewing oil spots, or dust may appear. Most of these wash out easily with standard detergents.

If the imperfection remains after washing, please email info@bpgd.shop with:

  • Your order number

  • Name on the order

  • Email used for the order

  • Clear photos of the issue after washing

For damaged, defective, or incorrect items, also include clear photos showing the problem. The best photos are taken on a flat surface with the item’s tag visible and the defect clearly displayed.

 

Shipping, Taxes & Duties

How long does shipping take?
Orders typically ship within 3–7 business days. While we strive to meet that timeline, processing delays outside our control may occur.

What if I entered the wrong shipping address?
If your order hasn’t shipped yet, we’ll do our best to update the address. However, if a shipping label has already been created, you’ll need to contact USPS with your tracking number to reroute the package.

Can I change my delivery address after dispatch?
Unfortunately, once an order is dispatched, we cannot redirect it.

My tracking says "delivered" but I didn’t receive it. What should I do?
This could be due to premature tracking updates or the package being hidden for security reasons. Please:

  • Check around your mailbox/building

  • Contact USPS for help locating it

Who pays for shipping fees?
Customers are responsible for all shipping fees. These are non-refundable.

Taxes & Duties
Prices on our website do not include taxes. Applicable sales tax and shipping charges are calculated at checkout and shown on your order summary.

If you're ordering from outside the U.S. or Canada, you may be subject to additional duties and taxes upon delivery. These fees are the responsibility of the customer.

My package is lost. What should I do?
If you believe your package was lost by USPS, please file a lost claim here:
https://www.usps.com/help/claims.htm

Then contact info@bpgd.shop with your order number and USPS Case Code so we can assist you. While Sango Shop is not responsible for lost or stolen packages, we’ll do our best to help.

What happens if my package is returned to sender or refused?
If your order is returned to us, monitor the tracking until it shows it has been successfully delivered back. Then notify us at info@bpgd.shop with your order number so we can begin the reshipment process.

Shipping Carriers
We ship via USPS only. Once your order ships, you’ll receive a tracking number with the most current updates.

 

International Customers

Do you ship internationally?
Yes! We ship worldwide. International packages first go to a regional hub in the U.S. before continuing to the destination country. Once there, the local postal service handles final delivery. Please allow up to 3–6 weeks for delivery.

Duties & Taxes (International)
International orders (outside the U.S. and Canada) may incur local taxes, duties, or brokerage fees upon delivery. These charges vary by country and are the responsibility of the customer. Mia K Shop does not reimburse these fees.

How can I track my international package?
After your package leaves USPS, use the same tracking number on your country's local postal website. Please allow up to two weeks for the status to update after leaving the U.S.

Returning Items Over $75
If you're returning an item worth more than $75, we recommend using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we’ll receive your return